1. Order Processing
Orders are typically processed within several business days. Processing times may vary depending on supplier availability, inventory, and demand.
2. Shipping Timeframes
Shipping times vary by product and destination.
Please note:
* Delivery estimates are not guaranteed
* Tracking updates may take several days to appear
* Carrier delays may occur due to weather, holidays, customs, or other circumstances outside our control.
3. Tracking Information
Tracking information will be provided once your order ships. Some tracking updates may be delayed while packages are in transit.
4. Shipping Delays & Delivery Issues
Shipping delays, lost packages, and delivery issues are reviewed on a case-by-case basis.
If your order experiences an unusual delay or delivery problem, please contact us so we can review the situation and assist where possible.
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Once an order has been processed, address changes or cancellations may not be possible. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
6. Supplier Fulfillment
Some products may ship separately or arrive at different times depending on supplier fulfillment locations.
1. Return Window
Return or refund requests must be submitted within 25 days of delivery.
2. Eligibility Requirements
To qualify for a return, refund, or replacement:
* Items must be unused and in original condition unless defective
* Photo or video evidence may be required
* Return requests must be approved before items are sent back
Certain items may be subject to supplier-specific return restrictions or conditions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within the return window and provide clear supporting photos or videos.
Once reviewed and approved:
* A refund, replacement, or store credit may be offered
* Return instructions will be provided if necessary
* Approved refunds are typically processed within several business days
4. Change of Mind Returns
Non-defective or “change of mind” returns may be accepted at Pantry Forge’s discretion.
If approved:
* Return shipping costs may be the customer’s responsibility
* A restocking fee of up to 35% may apply
5. Refund Processing
Refunds are issued to the original payment method used at checkout. Processing times may vary depending on your financial institution or payment provider.
6. Order Resolution
All refunds, returns, replacements, and shipping issue resolutions are reviewed and determined by Pantry Forge based on order circumstances, supplier policies, and supporting information provided.
